We have a couple of options to get your order to you:

Our Economy Shipping typically takes 3–6 business days to arrive. Need it faster? Choose our Fast Shipping at checkout to receive your order in 2–4 business days.

For international orders, delivery times are calculated at checkout based on your location.

Once your order ships, we'll send you a shipping confirmation email that includes your tracking number. You can click the link in the email to view your order's progress.

If you don't see it, please be sure to check your spam or junk folder. If you need any help, just let us know!

Yes! We are proud to be a 100% cruelty-free company. None of our products or the ingredients we use are tested on animals. The majority of our products are also vegan, and any product that is vegan-friendly is marked accordingly on its product page.

Returns are accepted within 30 days of purchase. Contact support via chat or email to start a return or exchange.

International orders are non-returnable. In the circumstance that an international order does not arrive, arrives damaged, or is missing components/parts, please email us at orders@narrativecosmetics.com

Absolutely! We love supporting the artist community. We offer a PRO discount program with exclusive discounts. You can learn more and apply by clicking on the 'PRO MUA Discount' link at the bottom of the page.

At checkout, you can choose between standard shipping via USPS First Class Package International or expedited shipping via USPS Priority Mail International.

Exact shipping times and costs are calculated based on your destination at checkout.

Please note: The recipient is responsible for any customs duties or import taxes that may apply.

Your satisfaction is our top priority. If you experience any issues with your order—whether it's damaged, incorrect, or you have a question about the product—please contact our support team at orders@narrativecosmetics.com immediately. We're here to help make it right!

We offer a variety of secure payment options for your convenience! We accept all major credit cards (Visa, Mastercard, Amex, Discover).

For a faster checkout, we also support Shop Pay, PayPal, Apple Pay, and Google Pay. Just choose your preferred method when you're ready to complete your order.